Introduction
This troubleshooting guide is designed to help advertisers and broadcasters using the Invidi addressable TV advertising platform resolve issues related to interruptions or delays in ad delivery. Following these steps can help ensure your campaigns run smoothly and your audience receives a seamless ad experience.
Issue description
Intermittent interruptions or delays in ad delivery on the Invidi platform may negatively impact viewer engagement and campaign effectiveness. These issues can be caused by network instability, software glitches, configuration errors, or device-related problems.
Signs
- Ads failing to load or play on streaming or linear TV devices.
- Delays or buffering during ad insertion.
- Error messages related to ad playback in the app or platform interface.
Basic troubleshooting steps
Check the following to rule out common causes:
- Verify your internet connection is stable and meets speed requirements for streaming video.
- Confirm that your device's system software and the app hosting the ads are updated to their latest versions.
- Clear the application cache or restart your device to refresh connectivity.
- Review your ad campaign scheduling and targeting settings in the advertiser dashboard to ensure there are no conflicts or errors.
Diagnostic tools/resources
Use platform-provided logs, error reports, or monitoring dashboards to identify specific error messages or patterns linked to interruptions.
Advanced troubleshooting steps
Step 1: Gather detailed information
Collect details such as the exact time(s) of ad interruptions, device type and model, error messages encountered, and the content being streamed.
Step 2: Verify network and device logs
Consult with your network team or service provider to check for any outages or bandwidth limitations that may impact streaming quality. Analyze device logs if accessible.
Step 3: Validate platform configuration
Ensure that all platform configurations related to your account, campaign, and ad delivery parameters align with recommended settings provided by Invidi support.
Contact support
If the above steps do not resolve your ad delivery interruptions, please contact the Invidi customer support team. Provide the information you have gathered, including error messages, device details, and timestamps, to facilitate prompt diagnosis and resolution.
Additional resources
- Invidi Platform User Guide [Insert link]
- Advertiser Dashboard Troubleshooting Tips [Insert link]
- Network and Device Compatibility Requirements [Insert link]
Conclusion
By following this troubleshooting guide, you can address common causes of ad delivery interruptions on the Invidi platform efficiently. Ensuring a stable internet connection, updated software, and correct campaign configurations are key to a seamless ad experience. Reach out to support if you need further assistance.
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